BLOOMINGTON, Ind.–(BUSINESS WIRE)–Megaputer was recognized for their comprehensive Associate’s Performance Monitoring Solution (APMS) for a prominent financial client at the 2015 Mira Awards. TechPoint holds the Mira Awards annually to honor the best tech companies in Indiana. This year, over 100 companies were selected as nominees under 12 categories.
TechPoint gave acclaim to Megaputer for advanced text analytics solutions implemented for a client that wanted to improve the quality of service provided to end-customers. The client was evaluating 2.5% of all textual messages exchanged between its 400+ associates and end-customers whereas it required the ability to perform fast, accurate, consistent, and transparent analysis of all such messages. Additionally, the client sought the generation of associates’ performance scorecards that managers at all levels could view and interact with.
Megaputer developed and implemented APMS using PolyAnalyst™, its proprietary data mining and text analytics software. The solution evaluated 100% of online dialogues simultaneously providing dramatic time and cost savings. APMS delivered aggregated scorecards, which could be drilled down to individual messages, in an easy to comprehend form to managers at different levels. The increased transparency helped the client discover and solve the previously hidden issues, thus improving the quality of information provided to end-customers. Consequently, the number of customers willing to recommend the client increased by 7%.
About Megaputer Intelligence
Megaputer Intelligence (www.megaputer.com) is a leading developer of data and text mining software. The company provides tools and solutions for predictive modeling and knowledge discovery within large volumes of data and text. Its analytical tools enable over 500 customers worldwide to make informed data-driven decisions.
TechPoint (www.techpoint.org), connects, catalyzes, and evangelizes Indiana’s tech community. It helps attract talent, accelerates growth companies, and writes stories about companies, people, and events in the tech sector.
Megaputer and PolyAnalyst are registered trademarks of Megaputer Intelligence Inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.