Retail Software Solutions
The retail industry generates an avalanche of data. Supply chain operations, in-store and online purchases, delivery records, loyalty cards, coupons, product descriptions, online reviews, call center and social media discussions represent just the most frequent sources of data. Revealing knowledge dispersed throughout these data can help retailers make informed decisions and thus improve efficiency, cut cost, increase revenue, and boost customer loyalty and brand recognition. However, extracting knowledge from raw data is a really challenging task.
The PolyAnalyst™ text and data analysis system will help you address this challenge. We offer a suite of tools for data manipulation, machine learning, and natural language processing, as well as dedicated business solutions that simplify and automate the daunting task of enterprise-scale data analysis.
Collect unbiased feedback from your customers through all available channels, such as surveys, complaint lines, support centers, and social media. Efficiently analyze all data and act on insights.
Cross-selling can generate a significant extra contribution to your revenue, but only if your recommendations for additional products make sense to customers. An intelligent recommendation system learns from historical shopping behavior to develop a predictive model that suggests only the most relevant additional products.
Your employees are witnessing the problems of your customers. They are living through all pains encountered by the organization. Collect their input and learn from it to enhance your brand integrity.
Use data from POS transactions, loyalty cards, coupons, and inventory systems to detect anomalies and abuse on the employee, manager and store level.
Gain actionable knowledge of the competitive landscape, emerging opportunities and threats. Monitor activities of your competitors, potential partners and suppliers. Discover unmet market needs, and nascent technologies you should be aware of.
Explore key topics and public sentiment appearing in online reviews and other social media in relation to your company, products and services. Compare the performance of your brand against the brands of your competitors and scrutinize the reasons for observed differences. View summarized results in easy-to-comprehend graphical reports and receive timely alerts.
Pinpoint trending issues and train your support people to quickly resolve more challenging technical issues encountered by field workers throughout your chain. Reduce the store downtime. Increase the efficiency and throughput of your help desk center.