BLOOMINGTON, Ind., – Jan 15, 2019 – Megaputer Intelligence, Inc., a leading data and text mining solution provider, is hosting a workshop at the 2019 Warranty Chain Management Conference (WCM) held in Orlando, Florida on March 12-14.
The WCM Conference is an annual platform that brings together nearly 300 warranty professionals and executives as well as providers of analytics tools and other services. Dr. Sergei Ananyan, CEO of Megaputer Intelligence, will hold a three-hour training workshop on Tuesday, March 12th at 2:00pm, on “Identifying Warranty Cost, Emerging Issues & Fraud Using Text Analysis.”
To reveal the true picture of warranty repairs, we need to go beyond the analysis of structured data alone. Structured codes frequently turn out to be incomplete and misleading. The associated textual notes, however, provide significantly more reliable and in-depth information on each incident. Armed with this information, we can derive valuable insights for improving the design, engineering, and production processes, estimating the dynamics of the cost of repairs, and detecting and investigating possible fraud and abuse.
This workshop outlines how a solution that combines textual and structured data analysis has helped a large automobile manufacturer answer the following questions:
- What are the most frequent, expensive and strongly correlated repairs by different vehicle series, models, and years?
- How can we detect emerging issues earlier that are projected to become serious problems in the near future?
- How can we discover key anomalies, fraud, and abuse across the dealer network, without any upfront guidance?
This session will outline ways to derive valuable insights from textual descriptions of the performed repairs and the associated structured data, discuss techniques for creating actionable outputs, and business considerations that drive final decisions. Attendees will learn about the typical pitfalls of data analysis projects and ways to work around them. Additionally, the workshop will provide a simple cost-benefit analysis process to consider when introducing advanced text and data analytics in a warranty management program.
Who Should Attend
This workshop is designed for people interested in discovering key drivers of warranty costs and their time evolution for individual product models, detecting emerging issues early, and unveiling systematic anomalies and potential fraud in the behavior of individual dealers.