Bloomington, IN – February 29, 2012. Megaputer Intelligence, Inc., a leading data and text mining solution provider, is pleased to announce that it will be presenting at the Warranty Chain Management Conference 2012 held in Orlando, FL. on March 6-8, 2012.
The WCM Conference is an annual platform to bring together warranty professionals and executives as well as analytics tool and service providers. It will feature more than 150 companies and organizations from the warranty and service contract fields this year.
Dr. Sergei Ananyan, CEO of Megaputer Intelligence, will hold a four hour training workshop on Tuesday, March 6th 2012 at 1:00 p.m., on Data and Text Analytics for Assessing Key Drivers Of Repair Costs and Benefits Of Extended Warranty.
Can post-warranty repairs data help the company improve product quality and enhance the warranty program? How to identify key drivers of the repair cost for out-of-warranty products and estimate the rate of the repair cost accumulation? Where to obtain data for this type of analysis? How to derive value from the analysis of repair notes recorded as free text? Is it beneficial to offer extended warranty for the company’s products? How much more should the company charge customers for extended warranty? Can the cost of extended warranty be offset by improving the engineering, production, distribution and service issues revealed by analytics?
The workshop provides answers to these and numerous related questions based on advanced data and text analytics performed on repair notes and complaints data. We illustrate how joint analysis of structured and textual descriptions of repairs can arm the company with more accurate and complete understanding of key problems associated with the considered product. We are using a project carried out for a manufacturer of trucks as an illustration of the developed analysis methodology, challenges and solutions. We suggest what sources of data can hold the sought answers. We outline ways to derive valuable insights from the analysis of textual descriptions of issues and associated structured data, special analysis techniques for creating actionable outputs for decision making, and business considerations that can drive final decisions. We discuss typical pitfalls of such data analysis projects and ways to work around them. In conclusion, we present simple cost-benefit analysis for introducing advanced data analytics in the manufacturing process.
WHO SHOULD ATTEND
This workshop is designed for people interested in identifying key drivers and estimating the cost of in- and out-of-warranty repairs and product quality enhancement. The presented material will be of interest to warranty, quality, and product managers, insurers, corporate executives, and other decision makers.
The target audience for this workshop includes:
- Warranty Directors/Managers
- Quality Director/Managers
- Product Managers
- Extended Warranty Managers
While we discuss an example taken from the automotive industry, the presented methodology, challenges and solutions are directly applicable to the analysis of warranty and repair data of any product manufacturer. Attendees from the following industries are specially invited:
- Computer Hardware
- Computer Software
Participants will learn the following:
- Challenges and potential benefits of analyzing post-warranty repairs data
- The basics of data and text mining applied to repairs data
- Typical tasks, methodology and results of the analysis of repairs data
- Techniques for data preparation, analysis and reporting
- Post-warranty repair analysis study from the automotive industry
About the WCM Conference
The WCM conference series provides a forum for Warranty Professionals and Executives to meet and discuss warranty related issues and develop warranty management as a recognized discipline. The conference is intended to appeal to a diverse range of companies encompassing electronics, automotive, aerospace and white goods industries; as well as their service providers and companies who develop tools and software which support the multi-billion dollar warranty industries.
WCM is a growing area of interest in many companies, ranging from large multi-nationals through to mid-size and smaller engineering, call center management and warranty service providers. Effective warranty management has the capability to significantly impact a company’s bottom line profitability, with current analysis by Warranty Week showing over $40B of annual expenditure.
As a discipline, warranty management tools and techniques are still in their infancy with many companies striving to improve the effectiveness and efficiency of their warranty management
processes. There are very few forums which specifically enable warranty professionals to come together to share best practices and learn of the challenges and solutions from other competitive and comparative industries.
If your company produces products or services that include either a legally mandated or market driven warranty coverage then there will be something in the WCM series of conferences applicable to you. If your company finances extended warranties, is a repair service provider or undertakes call center management then WCM is the conference to attend as it encompasses the end-to-end processes that affect your businesses and provides a single and central forum to meet and learn from warranty professionals in other companies.
Learn more about the IWCM.