The WCM Conference is an annual platform to bring together near 300 warranty professionals and executives as well as analytics tool and service providers. Dr. Sergei Ananyan will hold a three hour training workshop on Identifying Warranty Cost, Emerging Issues & Fraud Using Text Analysis.
Time is of the essence when detecting emerging issues. This solution performs the analysis of customer feedback and service notes to identify patterns and trends in issues related to specific products. It detects previously unknown issues that have consistent growth over a sufficient period of time and reports them as emerging issues. The solution presented can also discern a weak but growing signal against the background noise of already known issues.
This webinar will present a live demonstration. To efficiently process adverse event (AE) reports, patient safety professionals encounter a number of challenges. First, they need to convert documents to a machine readable format and process very diverse AE reports received from multiple channels and that are possibly in multiple languages and formats. Second, it is not easy to identify and classify the actual adverse events related to specific medications, differentiating them from the indications the medications were prescribed for. And third, it is necessary to isolate serious adverse events that might affect patient safety and thus require immediate attention to be reported to regulators. Join us as we present a solution that enables patient safety professionals to efficiently handle all these tasks.
Megaputer provides a text analysis solution that simplifies knowledge discovery in customer communications data. The solution provides clustering and classification of documents, extraction of facts and patterns of interest, and elaborate sentiment analysis capabilities. It performs joint analysis of textual and structured data to determine key trends, relationships, and emerging patterns and then summarizes key findings in customizable graphical reports.
Organizations frequently have to deal with documents received as images: for example, scanned, photographed, or faxed documents. In order to include such documents in your analysis and automate processes, you first need to convert them to a machine readable form. Megaputer offers a solution for converting images to electronic text.
Analyzing notes which capture communications and observations related to support and repair of medical devices can be an invaluable source of insights. Identifying patterns, trends, and emerging issues enables the company to do preventive maintenance of devices, as well as improve their design and manufacturing processes. Being able to pull a collection of cases that are similar to an active case file will shorten the process of finding the right solution to an encountered problem. In this webinar, Megaputer presents a solution that can automate fact extraction from repair notes.